National Suicide Hotlines
988 – Suicide Hotline, call or text. https://988lifeline.org/: The 988 Lifeline provides 24/7, free and confidential support for people in distress, prevention and crisis resources for you or your loved ones.
741741 Call or text if you are in a crisis. https://www.crisistextline.org/
1-800-273-TALK 1-800-273-8255
TENNESSEE
Tennessee Department of Mental Health and Substance Abuse Services: https://www.tn.gov/behavioral-health.html
Gateway to Mental Health Services: https://www.rtor.org/directory/mental-health-tennessee/
National Alliance on Mental Illness – TN: http://www.namitn.org
TEXAS
Texas Health and Human Services: https://www.hhs.texas.gov/services/mental-health-substance-use
Gateway to Mental Health Services: https://www.rtor.org/directory/mental-health-texas/
National Alliance on Mental Illness – TX: http://www.namitexas.org
Good Faith Estimate
You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.
Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 800-985-3059.
Cancellation Policy
Therapy is a journey that requires dedication and effort, but the rewards are transformative and long-lasting. This process may bring some discomfort, and it’s natural to feel tempted to avoid scheduled sessions at times.
We are deeply committed to supporting you every step of the way, bringing our best to provide a safe, nurturing space for your growth and healing.
If you are unable to attend a therapy session, we kindly request that you cancel or reschedule at least 24 hours in advance. This ensures we can make the best use of our time and continue to provide excellent care to all our clients. Thank you for prioritizing your healing and honoring this shared commitment!
Scheduled appointment times are reserved especially for you. Clients have access to CANCEL appointment within 24 HOURS in advance through CLIENT PORTAL in SIMPLE PRACTICE or via email at info@kcounselingandwellness.com when you are not able to make an appointment at your scheduled day and time.
We understand that emergencies happen, therefore ONE free waiver is offered. Once wavier has been utilized CANCELLATION fee is $125. No Show Fees area $125. After 2 NO SHOWS and NO COMMUNICATION services would assumed to be not needed and therefore discontinued.
For client’s using Telehealth, we understand internet and connection issues can occur. Please get in contact with you direct therapist via email, phone, or through portal message within 5 minutes of session time. We will work hard to find an alternative. Any time after 10 minutes will be considered a NO SHOW and a CANCELLATION FEE will be charge.
There is a 10-minute grace period before session start time. Please communicate tardiness with your therapist.
Appointments will NOT be scheduled if there are remaining balance on the account and zero attempt to bring balance to good standing.